At Camelia Wear Ltd, we aim to keep you informed about the status of your order from dispatch through delivery.
1. How to Track Your Order
Once your order has been processed and dispatched, tracking information may be provided where tracking is available for the selected delivery service.
If tracking information is available, it may be sent to the email address provided when you placed your order.
You can use the tracking number provided to check the latest available delivery information.
2. I Have Not Received Tracking Information
If you have received an order confirmation but have not yet received tracking information, your order may still be being processed or prepared for dispatch.
Tracking information may only become available after the parcel has been collected or scanned by the delivery service.
If you have questions about your order, please contact us at:
payment@cameliawear.net
Please include your order number so that we can locate your order more efficiently.
3. Tracking Information Has Not Updated
Sometimes tracking information may take some time to update after an order has been dispatched.
Delivery providers may not scan a parcel at every stage of its journey, so there may occasionally be periods where no new tracking information is displayed.
If tracking has not updated for an extended period or you believe your order may be delayed, please contact us.
4. My Order Is Delayed
Estimated delivery times can vary depending on the delivery destination, delivery service, weekends, public holidays, customs procedures, transportation conditions, and other circumstances outside our reasonable control.
If your order has not arrived within the expected delivery period, please contact our customer service team.
We will review the available information and assist you where possible.
5. My Tracking Says Delivered but I Have Not Received My Order
If tracking information shows that your parcel has been delivered but you cannot locate it, please first check:
Your delivery address
A safe place around the property
With household members or other authorised recipients
With neighbours, where appropriate
Any delivery notification provided by the carrier
If you still cannot locate the parcel, please contact us at payment@cameliawear.net with your order number and tracking information.
We will review the situation and provide further assistance where possible.
6. Incorrect Delivery Information
Please make sure that your delivery information is correct when placing your order.
If you notice an error after placing your order, contact us as soon as possible at:
payment@cameliawear.net
We will make reasonable efforts to assist, but we cannot guarantee that delivery information can be changed after an order has been dispatched.
7. International Orders
For international deliveries, tracking information may be affected by customs processing or transfers between different delivery services.
Tracking updates may therefore take longer than expected in some circumstances.
Additional customs procedures, import duties, or taxes may also apply depending on the destination country.
8. Need Help With Your Order?
If you need assistance with your order or tracking information, please contact us:
Camelia Wear Ltd 17 Glenrosa Street Belfast United Kingdom BT15 2JB
