At Camelia Wear Ltd, we want our customers to be satisfied with their purchases. This Return & Exchange Policy explains how to request a return, refund, or exchange for products purchased through cameliawear.net.
This policy does not affect any statutory consumer rights that cannot legally be excluded or restricted.
1. About Us
Our online store is operated by:
Camelia Wear Ltd 17 Glenrosa Street Belfast United Kingdom BT15 2JB
If you wish to return an item, please contact us at payment@cameliawear.net with your order details before sending the product back.
Please include:
Your order number
Your name
The item or items you wish to return
The reason for the return, where applicable
Any relevant photographs or supporting information if the item is damaged, faulty, or incorrect
We will provide further instructions regarding the return where appropriate.
Please do not send items to an address other than the return address or instructions provided by our customer service team.
3. Change of Mind
Where applicable, customers may have a legal right to cancel an online purchase within the applicable statutory cancellation period.
If you exercise a statutory cancellation right, the product should generally be returned in accordance with the instructions provided by us.
Certain exceptions may apply under applicable law, including to products that are personalised or made to the customer’s specifications and other products for which a statutory cancellation exception applies.
Nothing in this policy is intended to remove or restrict a consumer’s statutory rights.
4. Condition of Returned Items
Unless otherwise required by law, returned products should be in an appropriate condition for resale.
Where applicable, products should be:
Unused or only handled as reasonably necessary to inspect the product
In their original condition
Returned with original packaging and accessories where reasonably possible
Accompanied by relevant order information
Customers may be responsible for any diminished value resulting from handling beyond what is reasonably necessary to establish the nature, characteristics, and functionality of the goods, where permitted by applicable law.
5. Faulty or Damaged Products
If you receive a product that is faulty, damaged, or does not match the product you ordered, please contact us as soon as reasonably possible.
Please provide your order number and, where appropriate, photographs showing the issue.
We will assess the matter and provide an appropriate remedy in accordance with applicable consumer protection law.
Depending on the circumstances, this may include a replacement, repair, refund, or other appropriate solution.
6. Incorrect Items
If you receive an item that is different from the item you ordered, please contact us before returning the product.
We will review the order and provide instructions for returning the incorrect item where appropriate.
Where the error is ours, we will take reasonable steps to resolve the issue without unfairly charging you for correcting our mistake.
7. Exchanges
We may offer exchanges for eligible products, subject to product availability.
If the requested replacement is unavailable, we may offer an alternative solution, including a refund where appropriate.
To request an exchange, please contact:
payment@cameliawear.net
8. Refunds
Once a returned product has been received and reviewed, we will process an eligible refund in accordance with applicable law and our return policy.
Refunds will normally be made using the original payment method used to place the order, unless otherwise agreed or required by law.
Depending on the payment provider or financial institution, it may take additional time for the refunded amount to appear in your account.
9. Refunds for Statutory Cancellation
Where you exercise a statutory cancellation right, refunds will be handled in accordance with applicable consumer protection law.
Where applicable, we may withhold reimbursement until we have received the returned goods or you have provided evidence that the goods have been returned, whichever occurs first.
Where permitted by law, the cost of returning goods may be the customer’s responsibility when cancelling an order because of a change of mind.
10. Return Shipping Costs
If a return is required because an item is faulty, damaged, incorrect, or otherwise does not conform to the order, we will handle reasonable return arrangements in accordance with applicable law.
For returns made because of a change of mind, return shipping costs may be the customer’s responsibility where permitted by law.
Any applicable return instructions or costs will be communicated to the customer before the return is completed.
11. Non-Returnable Items
Certain products may not be eligible for return where an applicable legal exception applies.
Examples may include personalised or made-to-order products and certain goods that cannot be returned for health, hygiene, or other legally recognised reasons once unsealed or used.
Where a product is subject to a specific return restriction, this will be communicated on the relevant product page or before purchase where reasonably applicable.
12. Return Address
Please do not send a return to our registered business address unless our customer service team specifically instructs you to do so.
Our customer service team will provide the appropriate return instructions when your return request has been reviewed.
13. Unauthorised or Unidentified Returns
If a package is returned without sufficient information to identify the order, we may be unable to process the return promptly.
Please include the relevant order information and follow the return instructions provided by our customer service team.
14. Contact Us
For questions regarding returns, exchanges, or refunds, please contact us:
Camelia Wear Ltd 17 Glenrosa Street Belfast United Kingdom BT15 2JB
