Orders are normally processed after payment has been successfully received and authorised.
We aim to prepare orders for dispatch as soon as reasonably possible.
Processing times may vary depending on product availability, order volume, weekends, public holidays, and other circumstances.
If there is an unexpected delay in processing your order, we will make reasonable efforts to notify you where appropriate.
3. Delivery Destinations
We may offer delivery to selected destinations shown during the checkout process.
The delivery destinations available for a particular order will depend on the products purchased and the delivery address provided.
Customers are responsible for providing complete and accurate delivery information.
Please check your name, address, postcode, telephone number, and other relevant details carefully before completing your order.
4. Delivery Methods
Available delivery options and applicable charges will be displayed during checkout.
Depending on the destination and order, we may use appropriate postal or delivery services to transport your purchase.
Where tracking is available, tracking information may be provided after the order has been dispatched.
5. Delivery Times
Estimated delivery times may be displayed on our website or during checkout.
Delivery estimates are not guaranteed and may be affected by circumstances outside our reasonable control, including postal delays, severe weather, customs procedures, public holidays, transportation disruptions, or other unforeseen events.
If your order has not arrived within the expected delivery period, please contact us so that we can assist you.
6. Shipping Charges
Applicable shipping charges will be displayed during checkout before you complete your purchase.
Shipping costs may vary depending on the delivery destination, order size, delivery method, or other applicable factors.
Any applicable charges should be reviewed before submitting your order.
7. International Orders
For orders delivered outside the United Kingdom, additional customs procedures, import duties, taxes, or other charges may apply depending on the destination country.
Where such charges are applicable and are the responsibility of the recipient under local law, they may be payable by the customer.
Customers are responsible for complying with applicable import requirements in their country or territory.
Delivery times for international orders may also be affected by customs processing.
8. Incorrect Delivery Information
Customers are responsible for ensuring that the delivery information provided at checkout is accurate.
If you realise that you have entered an incorrect address, please contact us as soon as possible at:
payment@cameliawear.net
We will make reasonable efforts to assist, but we cannot guarantee that an address can be changed after an order has been dispatched.
Additional delivery charges may apply where a carrier requires a new delivery attempt or redirection due to incorrect information supplied by the customer.
9. Lost or Delayed Orders
If your order appears to be delayed or has not arrived within the expected delivery period, please contact us.
We may request information such as your order number, delivery address, and any available tracking information so that we can investigate the delivery.
Where a delivery provider confirms that a parcel has been lost, we will review the situation and provide an appropriate resolution in accordance with applicable law and our customer policies.
10. Damaged Packages
If your order arrives visibly damaged, please contact us as soon as reasonably possible.
Where appropriate, please provide photographs of the packaging and the product so that we can assess the issue and work with the relevant delivery provider where necessary.
If an item has been damaged during delivery, we will handle the matter in accordance with applicable consumer protection law and our Returns & Refunds Policy.
11. Delivery Restrictions
Certain products or destinations may be subject to delivery restrictions.
If we are unable to deliver an order to the address provided, we may contact you to discuss an alternative delivery arrangement or, where appropriate, cancel and refund the affected order.
12. Delivery and Consumer Rights
Nothing in this Shipping Policy is intended to exclude or limit any consumer rights that cannot legally be excluded or limited.
Where applicable, we will comply with our obligations regarding delivery, refunds, cancellation rights, and other consumer protections under applicable law.
13. Contact Us
If you have any questions regarding shipping or delivery, please contact us:
Camelia Wear Ltd 17 Glenrosa Street Belfast United Kingdom BT15 2JB
