Camelia Wear Ltd (“we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store, and protect personal information when you visit or use our website, cameliawear.net, or purchase products from us.
By using our website or providing us with your personal information, you acknowledge the practices described in this Privacy Policy.
1. About Us
Camelia Wear Ltd is the data controller responsible for your personal information processed through our website, except where another organisation is independently responsible for processing your information.
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us using the details above.
2. Information We Collect
Depending on how you use our website, we may collect the following types of personal information:
Information You Provide to Us
When you place an order, contact us, or otherwise interact with our website, we may collect:
Your name
Billing and delivery address
Email address
Telephone number
Order details and purchase history
Information you provide when contacting customer service
Information you provide when requesting a return, refund, or other assistance
Payment Information
Payments made through our website may be processed by third-party payment service providers.
We may receive information such as payment status, transaction reference, payment method, and limited payment details necessary to confirm and manage your order.
We do not intend to store complete payment card numbers or security codes on our own systems.
Information Collected Automatically
When you visit our website, certain technical information may be collected automatically, such as:
IP address
Browser type and version
Device type
Operating system
Website pages visited
Date and time of visits
Referring website or similar technical information
The information collected depends on the features and technologies used on our website.
3. How We Use Your Information
We may use personal information for the following purposes:
To process and fulfil your orders
To arrange delivery of purchased products
To process payments and confirm transactions
To communicate with you about your orders
To respond to customer service enquiries
To process returns, refunds, and exchanges
To maintain records of transactions
To improve our website, products, and customer experience
To prevent fraud, misuse, or other unlawful activity
To comply with applicable legal and regulatory obligations
To send marketing communications where you have provided appropriate consent or where otherwise permitted by law
We will only use personal information for purposes that are compatible with the reasons for which it was collected, unless otherwise permitted or required by law.
4. Lawful Bases for Processing
Under applicable UK data protection law, we rely on one or more lawful bases when processing personal information.
These may include:
Contract: We may process information when it is necessary to fulfil an order or provide services you have requested.
Legal obligation: We may process information when necessary to comply with legal, accounting, tax, regulatory, or other legal requirements.
Legitimate interests: We may process information where necessary for our legitimate business interests, such as operating and improving our website, maintaining security, preventing fraud, and managing customer relationships, provided that these interests do not override your rights and freedoms.
Consent: Where required, we may process information based on your consent, such as certain types of direct marketing or non-essential cookies. Where processing is based on consent, you may withdraw your consent at any time.
5. Sharing Your Information
We may share personal information with trusted third parties where necessary to operate our business and provide our services.
Depending on how our website operates, these may include:
Payment processing providers
Delivery and postal providers
Website hosting and technical service providers
IT and security service providers
Customer service or communication providers
Website analytics providers
Professional advisers, where necessary
Government, regulatory, law enforcement, or legal authorities where required by law
We do not sell your personal information to third parties.
Where third-party service providers process personal information on our behalf, we take reasonable steps to ensure that appropriate data protection and confidentiality requirements are in place.
6. Payment Processing
When you make a purchase through our website, payment information may be processed by an independent payment service provider.
Payment providers may collect and process information necessary to authorise and complete transactions, prevent fraud, and comply with applicable financial and regulatory requirements.
Your payment information may therefore be subject to the privacy policy and terms of the relevant payment provider in addition to this Privacy Policy.
7. International Data Transfers
Some of our service providers may process personal information outside the United Kingdom.
Where personal information is transferred internationally, we will take appropriate steps to ensure that the transfer is carried out in accordance with applicable data protection law and that appropriate safeguards are used where required.
8. How Long We Keep Your Information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.
For example, order and transaction information may be retained for a longer period where necessary to comply with accounting, tax, legal, regulatory, or dispute-resolution requirements.
When personal information is no longer required, we will take reasonable steps to securely delete, anonymise, or otherwise dispose of it.
9. Cookies and Similar Technologies
Our website may use cookies and similar technologies to enable essential website functionality, remember preferences, understand website usage, and improve the customer experience.
Some cookies may be strictly necessary for the website to operate. Where applicable, we will seek consent before using non-essential cookies or similar technologies.
You can manage cookie preferences through your browser settings and, where available, through our website’s cookie settings.
If our use of cookies changes, this Privacy Policy or our separate Cookie Policy may be updated accordingly.
10. Direct Marketing
If you choose to receive marketing communications from us, we may use your contact information to send information about our products, offers, or services.
You can unsubscribe from marketing communications at any time by following the unsubscribe instructions contained in the relevant communication or by contacting us at:
payment@cameliawear.net
Unsubscribing from marketing communications will not affect transactional communications that are necessary for an order or customer service request.
11. Data Security
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.
However, no method of transmitting or storing information online can be guaranteed to be completely secure.
If we become aware of a personal data breach that requires notification under applicable law, we will take the appropriate steps required by law.
12. Your Data Protection Rights
Depending on the circumstances and applicable law, you may have rights including:
The right to access the personal information we hold about you
The right to request correction of inaccurate or incomplete information
The right to request deletion of your personal information in certain circumstances
The right to request restriction of processing in certain circumstances
The right to object to certain processing
The right to data portability where applicable
The right to withdraw consent where processing is based on consent
These rights are not absolute and may be subject to applicable legal conditions and exemptions.
To exercise a data protection right, please contact us at:
payment@cameliawear.net
We may need to verify your identity before completing certain requests.
13. Complaints
If you have concerns about how we process your personal information, we encourage you to contact us first so that we can try to resolve the issue.
You also have the right to complain to the UK’s data protection supervisory authority, the Information Commissioner’s Office (ICO).
Information about making a complaint is available from the ICO’s website.
14. Children’s Privacy
Our website is intended for general consumers and is not specifically directed at children.
We do not knowingly collect personal information from children where prohibited by applicable law.
If you believe that a child has provided us with personal information without appropriate consent, please contact us so that we can review and, where appropriate, remove the information.
15. Third-Party Websites
Our website may contain links to third-party websites or services.
We are not responsible for the privacy practices, content, or security of third-party websites. We recommend reviewing the privacy policies of any third-party websites you visit.
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, services, legal requirements, or data processing practices.
Any updated version will be published on this page with a revised “Last Updated” date.
Last Updated: 27 August 2026
17. Contact Us
If you have any questions about this Privacy Policy, your personal information, or how we process your data, please contact us:
Camelia Wear Ltd 17 Glenrosa Street Belfast United Kingdom BT15 2JB
